Terms and Conditions

Welcome to opticview.in

Welcome to opticview.in.

For any services offered by OpticView, you must agree to the following terms and conditions. Please read the following before placing your order with OpticView and confirm the same on being asked while ordering.

For the purpose of this document, wherever the context so requires "You" or "User", it shall mean person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. The term "We", "Us", "Our" shall mean OpticView.

When you use any of the services provided by Us through the Website, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service.

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these T&C, at any time without any prior written notice. It is user’s responsibility to review these T&C periodically for updates/changes. User’s continued use of the website following the posting of changes will mean that the user has accepted and agree to the revisions.

 Introduction

Thank you for visiting the www.opticview.in. We are an emerging store for prescription eyewear. We offer a large collection of frames and related eye care lenses based on prescription, along with information designed to help consumers make the most efficient and effective purchasing decision. We wish to help any customer who visits our website, to make their eyewear shopping a delightful experience. By accessing our Sites and/or by clicking the "I Agree" or "OK" button, you expressly acknowledge and agree to the T&C laid down by OpticView and have understood and agree to comply with these General Terms and Conditions. You hereby waive any applicable rights to require an original signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law.

We reserve the right, at our discretion, to modify these Terms and Conditions at any time and from time to time. Such change will be effective 15 days following the posting of the revised Terms and Conditions on the Site, and your continued access or use of the Site thereafter means your acceptance of any changes to these Terms and Conditions.

Account Creation and Customers

During your use of our website, you may choose to create an account and by doing so you agree to provide accurate and complete personal information as required by the account creation page and keep the Account Information updated with any changes, accurate and complete.

We help users to register to our website, through different including:

(a) Online Registration Form: User chooses to complete and submit an online registration form. The website will ask the user to provide us with certain mandatory information such as your name, contact number and email address, and also a password that will be used to access your Account.

(b) OFA Based Account (Third Party): User chooses to create an Account by clicking on a “login with…” button that we display on our website for a designated third-party service, or the third-party account, such as Facebook or Google. Doing so will enable you to link your optic view account and your third-party account. If you choose this option, then you will be required to approve the connection and the types of information (which may include Personal Information) that we will obtain from your third-party account and the types of activities that we may perform in connection with your third-party account.

You agree not to create an Account for anyone else or use the Account of another without their permission. The account password must be kept secure from the user’s end and the user is are solely responsible for the activity that occurs in their account. You must notify us immediately of any breach of security or unauthorized use of your Account. If you wish to delete your Account you may send an email request to us at team@opticview.in. If you provide information that is untrue, inaccurate, not current or incomplete, or we have plausible suspicions that such information is inaccurate, incomplete or untrue, we reserve the right to suspend or terminate your Account and refuse your use of the website, including, but not limited to, sales resulting from the site.

PRIVACY

We will use the account information and any additional personal information we may collect or obtain in connection with our website in accordance with our privacy policy which is available at Link

Order Placement & Payments 

Product purchases may be executed via Razorpay (or other third party payment service provider that we make available for you to use via our website). If you choose to proceed with a purchase via other third-party payment service provider then you: (1) agree to review and be bound by Razorpay's or such other third party payment service providers terms of use and privacy policy; and (2) you acknowledge that you may need to hold, or register, an active opticview account in order to complete a product purchase. We are not responsible or liable for any activities or conduct of razorpay (or such other third-party payment service provider).

We use Razorpay for processing payments. We/Razorpay do not store your card data on the servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After the completion your purchase transaction information is not saved. The payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

Any orders placed on the website are subject to confirmation from opticview.in either through an e-mail and/or mobile confirmation. Once the order is placed, we will review the information provided by you regarding the frame selection and eye power correction lenses. This is to ensure the manufacturing feasibility and stock availability. OpticView.in reserves the right to disapprove or cancel any order placed on the website and refund the amount to customer within 6 working days.  

All payments must be received by us prior to shipping unless the order is placed by using Cash on delivery (COD) payment mode. Delivery charges need to be paid if applicable.

Prices

All prices are quoted in INR (Indian Rupee). Prices prevailing at commencement of placing the order will apply i.e. the price which comes into effect on the date and the time of processing your order is considered as the product price.  

Shipping and Handling

Shipment will be handled by opticview.in and delivery timelines mentioned are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. There are chances of delay during public holidays and festive season.

Return/Changes/Cancellation and Refund

Please refer to the document Refund and Cancellation for Details. 

Product Descriptions

We have made every effort so that our Sites display the dimensions and colors of our products as accurately as possible. However, the colors you see in our products will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by our Sites is not as described, your sole remedy is to return it unused and with the full contents in accordance with our return policy (see “Return Policy”). 

Governing Law and Jurisdiction

These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Bhagalpur, Bihar shall have jurisdiction, to the exclusion of all other courts.

Submitted Feedback

It is our desire and pleasure to hear from our customers and welcome your comments regarding our products, including our Sites. We request that you be specific in your comments on our services and products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (to which we refer collectively, as Feedback), the Feedback shall be deemed, and shall remain, our property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Feedback of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback, including the right to publish on the Site or elsewhere and to use the Feedback, including any suggestions, ideas, etc. contained herein.

If you have any questions regarding our General Terms and Conditions of Use, please feel free to contact us via: 

Email: team@opticview.in